Frequently Asked Questions (FAQs)

How do I place an order?

Simply browse our collections, select your preferred item, choose the desired size or variation if applicable, add the product to your cart, and proceed to checkout. Follow the checkout instructions to complete your purchase.

Will I receive an order confirmation?

Yes. Once your order has been successfully submitted and payment has been authorized, an order confirmation will be sent to the email address provided during checkout.

Can I change my order after it has been placed?

Possibly. If you need to modify product details, quantities, sizes, or shipping information, please contact us as soon as possible. Changes may be possible if the order has not yet entered fulfillment.

Can I cancel my order?

Orders may be cancelled before processing and shipment preparation begin. Once an order has entered fulfillment or has already shipped, cancellation may no longer be available.

How long does shipping take?

Orders are generally processed within 1 business day. After shipment, transit time is typically 2–6 business days. Most customers receive their orders within approximately 3–7 business days.

How much does shipping cost?

We currently offer a flat-rate shipping fee of $6.99 per order.

Which shipping carriers do you use?

Depending on destination and operational requirements, orders may be delivered through USPS, UPS, or FedEx.

Do you offer international shipping?

At this time, we only ship within the United States. International shipping is currently unavailable.

How can I track my package?

Once your order has shipped, tracking information will typically be sent to your email address. You can use the provided tracking number to monitor shipment progress.

What should I do if my package is delayed?

Shipping delays occasionally occur due to carrier operations, weather conditions, transportation disruptions, or seasonal demand. If your package appears unusually delayed, please contact us for assistance.

What is your return period?

We offer a 60-day return window from the date your order is delivered.

Do you charge restocking fees?

No. Approved returns are not subject to restocking fees.

How long do refunds take?

Approved refunds are generally processed within up to 12 business days after the returned item has been received and inspected.

What condition must returned items be in?

Items should be returned in their original condition whenever possible. Products should be unworn, unused, unwashed, and free from damage caused after delivery.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible and provide photographs when available. Our team will review the issue and work toward an appropriate resolution.

What products do you sell?

Leapotts specializes in denim fashion, including denim dresses, skirts, overalls, shorts, jackets, tops, and jeans.

Are product colors exactly the same as shown online?

Product colors may vary slightly depending on screen settings, device displays, photography conditions, and lighting differences.

What should I do if I am unsure about sizing?

We recommend reviewing available sizing information before placing an order. If you have questions regarding fit or measurements, please contact us for assistance.

What payment methods do you accept?

We currently accept PayPal and Venmo.

Is my payment information secure?

We utilize secure payment processing technologies designed to help protect transaction information during checkout.

Why was my payment declined?

Payment declines may occur for various reasons, including insufficient funds, account restrictions, security reviews, incorrect payment information, or authorization issues from the payment provider.

Do I need an account to place an order?

Account requirements may vary depending on the checkout process available at the time of purchase. Customers can follow the checkout instructions displayed on the website.

Is my personal information protected?

We take privacy and data security seriously and implement reasonable safeguards designed to protect customer information handled through our website and services.

How can I contact customer support?

You may contact us using the email address provided below during our normal support hours.

Store: Leapotts

Business Website: https://leapotts.com/

Address: 140 Benchley Pl Apt 25c, Bronx, NY 10475, United States

Email: support@leapotts.shop

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday