Return & Refund Policy
Last Updated: June 2026
At Leapotts, customer satisfaction is important to us. We want you to feel confident when shopping for denim dresses, skirts, overalls, shorts, jackets, tops, and jeans through our store. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund process designed to be fair, transparent, and easy to understand.
This Return & Refund Policy explains the eligibility requirements, return period, refund processing timeline, non-returnable situations, and other important information regarding returns and refunds. Please review this policy carefully before submitting a return request.
60-Day Return Policy
Customers may request a return within 60 calendar days from the date the order is delivered. Returns requested after the 60-day return window may not be eligible for approval.
To qualify for a return, items should be returned in their original condition. Returned products should be unworn, unused, unwashed, free from damage, and returned with any original tags, labels, and packaging whenever possible.
We recommend inspecting your order promptly after delivery so that any concerns can be reported within the return eligibility period.
A return request must be submitted and approved before merchandise is sent back. Unauthorized returns may experience processing delays or may not be accepted.
Eligible Return Reasons
We generally accept returns for the following situations:
- The item received is damaged upon arrival.
- The item received is defective or has a manufacturing issue.
- The wrong item was shipped.
- The wrong size or variation was received.
- The customer is not satisfied with the purchase and the item remains in eligible return condition.
Additional information or photographs may be requested to help verify certain return claims and ensure an efficient resolution process.
Items Not Eligible for Return
To maintain product quality standards, some return requests may not qualify for approval. Examples include:
- Items returned after the 60-day return period.
- Products showing signs of excessive wear, use, alteration, or damage caused after delivery.
- Products returned without significant portions of the original item.
- Items damaged due to misuse, improper care, or accidents after receipt.
- Returns submitted without prior authorization.
Each return request is reviewed individually to ensure compliance with this policy.
How to Request a Return
If you would like to initiate a return, please contact our support team within the applicable return period. To help us process your request efficiently, please provide:
- Your order number.
- The name associated with the order.
- A brief explanation of the reason for the return.
- Photographs when reporting damaged, defective, or incorrect items.
Once your request has been reviewed and approved, we will provide return instructions. Customers should wait for return authorization before shipping merchandise back to us.
Return Process
After receiving return authorization, customers should carefully package the item to help prevent damage during transit. We recommend using secure packaging materials and retaining any available shipping documentation until the return process has been completed.
Once the returned item arrives and is inspected, our team will determine whether the return meets the requirements outlined in this policy. Inspection typically includes verification of condition, product accuracy, and eligibility criteria.
If approved, the refund process will begin promptly.
Refund Policy
Approved refunds are issued to the original payment method used during checkout whenever possible.
After a return has been received and approved, refunds are generally processed within 12 business days. The exact posting date may vary depending on payment providers, banks, credit card issuers, and financial institutions.
| Refund Stage | Estimated Time |
|---|---|
| Return Inspection | Upon receipt of returned item |
| Refund Processing | Up to 12 Business Days |
| Refund Method | Original Payment Method |
Customers will typically receive confirmation once the refund has been processed.
No Restocking Fees
Leapotts does not charge any restocking fees for approved returns.
If a return is approved under the terms of this policy, no additional restocking deduction will be applied to the refund amount. Our goal is to provide a fair and customer-friendly return experience without unnecessary fees.
Any deductions, if applicable, would only relate to circumstances involving missing items, severely damaged returns, or situations that fall outside the scope of normal return eligibility requirements.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what was ordered, please contact us as soon as possible after delivery.
To assist with verification, customers may be asked to provide photographs showing the issue. Once reviewed, our team will work toward an appropriate resolution, which may include a replacement, exchange, refund, or other suitable remedy depending on the circumstances.
Prompt reporting helps us investigate shipping and fulfillment issues more effectively.
Order Cancellation
Customers who wish to cancel an order should contact us as quickly as possible after placing the order.
Orders may be cancelled before processing and shipment preparation begin. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
If cancellation is not available because the order has already shipped, customers may still be eligible to use the return process described in this policy after receiving the order.
Exchanges
If you would like a different size, style, or item, we recommend contacting our support team for assistance. Depending on inventory availability and the circumstances of the request, an exchange option may be offered.
Exchange eligibility is subject to product availability at the time the request is reviewed.