Privacy Policy
Last Updated: June 2026
At Leapotts, protecting your privacy is an important part of providing a safe and trustworthy shopping experience. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, browse our products, create an account, place an order, contact our support team, or otherwise interact with our services.
We understand the importance of safeguarding personal information and are committed to handling customer data responsibly. By using our website and services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
This policy applies to information collected through our website, communications, transactions, and customer support interactions.
Information We Collect
To provide our products and services effectively, we may collect certain information from customers and website visitors. The information collected depends on how you interact with our website and services.
Information You Provide Directly
When placing an order, creating an account, subscribing to communications, submitting inquiries, or contacting support, you may provide information such as:
- Full name
- Email address
- Billing address
- Shipping address
- Telephone number
- Payment-related information
- Order details and purchase history
- Customer service communications
- Any information voluntarily submitted through forms or messages
This information is collected only as necessary to fulfill orders, provide customer support, improve services, and maintain business operations.
Information Collected Automatically
When you visit our website, certain technical and usage information may be collected automatically through website technologies and system logs. This information may include:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Referral sources
- Date and time of visits
- Website interaction data
- Session information
Automatically collected information helps us understand website performance, improve user experience, maintain security, and optimize website functionality.
How We Use Your Information
The information we collect is used to support business operations, provide requested services, and improve the customer experience.
We may use collected information to:
- Process and fulfill orders.
- Verify transactions and payments.
- Provide customer service and support.
- Respond to inquiries and requests.
- Manage accounts and customer relationships.
- Provide order confirmations and shipping updates.
- Improve website functionality and performance.
- Detect, prevent, and investigate fraud or security concerns.
- Maintain internal business records.
- Comply with legal obligations and regulatory requirements.
- Analyze website usage and customer preferences.
We only use information for legitimate business purposes consistent with providing our products and services.
Payment Information
Payment information is processed through secure payment service providers. We do not store complete payment card details on our systems unless required for transaction processing and permitted by applicable standards.
When payments are submitted, information may be transmitted securely to authorized payment processors for transaction verification and completion.
Customers should ensure that payment information submitted during checkout is accurate and authorized for use.
Order and Transaction Records
To fulfill orders and provide customer support, we maintain records related to purchases, transactions, shipping activities, communications, and account interactions.
These records help us:
- Process future inquiries.
- Verify order history.
- Resolve disputes and service issues.
- Provide warranty or return assistance when applicable.
- Maintain business and accounting records.
Transaction information is retained only for legitimate business, operational, legal, and accounting purposes.
Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to improve website functionality and enhance the shopping experience.
These technologies may be used to:
- Remember user preferences.
- Maintain shopping cart functionality.
- Improve website performance.
- Analyze visitor behavior.
- Enhance website security.
- Measure website effectiveness.
Most web browsers allow users to manage cookie settings, including the ability to delete or block cookies. Disabling certain cookies may affect website functionality and user experience.
How We Share Information
Leapotts does not sell customer personal information to third parties.
We may share information only when necessary to operate our business, fulfill orders, provide services, or comply with legal obligations.
Information may be shared with:
- Payment processing providers.
- Shipping and delivery partners.
- Technology and hosting providers.
- Fraud prevention and security service providers.
- Professional advisors and service vendors.
- Government authorities when legally required.
Third-party service providers are generally permitted to access information only to perform services on our behalf and are expected to protect information appropriately.
Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
Security measures may include restricted access controls, secure technologies, monitoring systems, and operational safeguards appropriate to the nature of the information being processed.
While we take security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers should also take appropriate precautions when using online services and managing account credentials.
Data Retention
We retain information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, maintain records, and support legitimate business operations.
Retention periods may vary depending on the type of information, applicable legal requirements, transaction history, and operational needs.
When information is no longer required, reasonable measures may be taken to securely delete, anonymize, or otherwise dispose of the information.
Your Privacy Choices
Depending on applicable laws and your location, you may have certain rights regarding your personal information.
These rights may include the ability to:
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion of eligible information.
- Object to certain processing activities where applicable.
- Manage communication preferences.
- Request additional information regarding data handling practices.
Requests relating to personal information may require verification of identity before they can be processed.
Children's Privacy
Our website and services are intended for general audiences and are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 years of age. If we become aware that such information has been collected unintentionally, appropriate steps may be taken to remove the information when reasonably possible.
Parents or guardians who believe a child may have provided information should contact us for assistance.
Third-Party Websites
Our website may contain references to third-party services, platforms, or websites. We are not responsible for the privacy practices, content, policies, or operations of external websites that are not controlled by Leapotts.
Users are encouraged to review the privacy policies of third-party websites before submitting personal information through those platforms.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in business operations, legal requirements, technology, services, or privacy practices.
Updated versions become effective upon publication on the website unless otherwise stated. Customers are encouraged to review this page periodically to remain informed about how information is handled.
Continued use of our website following any policy updates constitutes acceptance of the revised Privacy Policy.